{"id":65232,"date":"2021-03-17T12:50:00","date_gmt":"2021-03-17T11:50:00","guid":{"rendered":"https:\/\/www.captrader.com\/?post_type=presse&#038;p=65232"},"modified":"2026-01-14T15:05:58","modified_gmt":"2026-01-14T14:05:58","slug":"f-a-z-institute-awards-captrader-as-germanys-best-financial-service-provider-2021","status":"publish","type":"presse","link":"https:\/\/www.captrader.com\/en\/presse\/f-a-z-institut-zeichnet-captrader-als-deutschlands-beste-finanzdienstleister-2021-aus\/","title":{"rendered":"F.A.Z.-Institut Awards CapTrader \u201eGermany's Best Financial Service Provider 2021\u201c"},"content":{"rendered":"<p>Quality prevails \u2013 as the latest <a href=\"https:\/\/www.captrader.com\/en\/awards\/\">Award<\/a> of the <strong>F.A.Z. Institute<\/strong>. In a large-scale study, the D\u00fcsseldorf-based online broker <strong>CapTrader<\/strong> as one of the <strong>\u201eBest Financial Service Provider in Germany 2021\"<\/strong> awarded. In the online broker category, the company particularly impressed with its service, quality, and customer satisfaction.<\/p>\n<h2>Modern Analysis Method: Social Listening in Use<\/h2>\n<p>The methodology behind this award is state-of-the-art. The F.A.Z. Institute, in cooperation with the Institute for Management and Economic Research (IMWF), analyzed around 700,000 online mentions from millions of sources. Using \u201esocial listening,\" it was analyzed how internet users express themselves about companies on various platforms. The four core criteria were:<\/p>\n<ul>\n<li><strong>Service:<\/strong> How effectively and friendly is customer assistance provided?<\/li>\n<li><strong>Quality:<\/strong> How stable and powerful are the products and <a href=\"https:\/\/www.captrader.com\/en\/platforms\/\">Platforms<\/a>?<\/li>\n<li><strong>Consultation<\/strong> What specific added value is provided (e.g., by <a href=\"https:\/\/www.captrader.com\/en\/webinars\/\">Webinars<\/a>)?<\/li>\n<li><strong>Customer satisfaction<\/strong> What's the general community feedback?<\/li>\n<\/ul>\n<h2>Customer proximity as a success factor<\/h2>\n<p>Christian Korte, Head of Marketing &amp; PR at CapTrader, sees the result as confirmation of intensive customer work: \u201eThe award confirms our commitment to being close to our customers and to providing high-quality service.\" In a market with many competitors, CapTrader stands out by consistently placing the user experience at the center of development.<\/p>\n<h2>A complete package for the investor<\/h2>\n<p>With over ten years of market experience, CapTrader offers infrastructure that appeals to both beginner and professional traders. Access to 1.2 million <a href=\"https:\/\/www.captrader.com\/en\/tradable-products\/\">Securities<\/a> an 135 <a href=\"https:\/\/www.captrader.com\/en\/trading-places\/\">Stock exchanges<\/a> Worldwide, this is only the technical foundation. The \u201esoft skills\" \u2013 meaning customer training and expert support \u2013 are what help CapTrader achieve an outstanding position according to the F.A.Z. study.<\/p>\n<h2>Conclusion<\/h2>\n<p>The \u201eBest Financial Service Provider\" award from such a renowned institution as the F.A.Z.-Institut is a strong signal of reliability and performance. For investors who value a company that stands out positively in the digital community and demonstrably offers excellent service, CapTrader is the logical choice.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-65232","presse","type-presse","status-publish","hentry"],"acf":{"pdf_datei":11660},"_links":{"self":[{"href":"https:\/\/www.captrader.com\/en\/wp-json\/wp\/v2\/presse\/65232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.captrader.com\/en\/wp-json\/wp\/v2\/presse"}],"about":[{"href":"https:\/\/www.captrader.com\/en\/wp-json\/wp\/v2\/types\/presse"}],"wp:attachment":[{"href":"https:\/\/www.captrader.com\/en\/wp-json\/wp\/v2\/media?parent=65232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}