{"id":65235,"date":"2020-06-12T12:50:00","date_gmt":"2020-06-12T10:50:00","guid":{"rendered":"https:\/\/www.captrader.com\/?post_type=presse&#038;p=65235"},"modified":"2026-01-14T15:10:22","modified_gmt":"2026-01-14T14:10:22","slug":"captrader-among-germanys-best-financial-service-providers-according-to-the-f-a-z-institute","status":"publish","type":"presse","link":"https:\/\/www.captrader.com\/en\/presse\/captrader-laut-f-a-z-institut-unter-deutschlands-besten-finanzdienstleistern\/","title":{"rendered":"CapTrader among \u201eGermany's best financial service providers\u201c according to the F.A.Z. Institute\u201c"},"content":{"rendered":"<p>A \u201eknighthood\" for customer service in D\u00fcsseldorf: the online broker <strong>CapTrader<\/strong> was developed by the renowned <strong>F.A.Z. Institute<\/strong> as one of <strong>\u201eGermany's best financial service providers\"<\/strong> <a href=\"https:\/\/www.captrader.com\/en\/awards\/\">excellent<\/a>. In the online broker category, the company even secured the <strong>1st place<\/strong> for the \u201eExcellent Service\" category.<\/p>\n<h2>Scientific analysis of customer satisfaction<\/h2>\n<p>The award is based on a comprehensive analysis conducted from January 1 to December 31, 2019. Around three million customer reviews of 2,000 financial service providers were scrutinized. The study was accompanied by the International School of Management (ISM). The results provide a clear picture of CapTrader's performance in its direct competitive environment.<\/p>\n<h2>Social listening: the honest voice of the internet<\/h2>\n<p>The methodology used, known as \u201esocial listening\", makes it possible to create an unadorned picture of opinions. Millions of sources across the entire internet - from forums and review portals to social media channels - are searched for mentions in the categories of service, advice, quality and customer satisfaction. \u201eWe are very pleased with this further top rating, especially because it is based on the evaluation of reviews from the Internet, where users are known to be extremely honest,\" comments Christian Wei\u00df, Managing Director of CapTrader GmbH.<\/p>\n<h2>A year full of awards<\/h2>\n<p>The award from the F.A.Z. Institute is not an isolated success, but part of an impressive series. In spring 2020 alone, CapTrader:<\/p>\n<ul>\n<li>The grade <strong>\u201every good\"<\/strong> from the Handelsblatt for attractive <a href=\"https:\/\/www.captrader.com\/en\/conditions\/\">Conditions<\/a>.<\/li>\n<li>The <strong>Added value seal<\/strong> from Focus Money magazine.<\/li>\n<li>The <strong>Service Award<\/strong> of the German Association for Consumer Studies (DtGV).<\/li>\n<\/ul>\n<p>This density of awards underlines the high standard that CapTrader has established across all business areas.<\/p>\n<h2>Conclusion<\/h2>\n<p>The first place for \u201eExcellent Service\" is a promise to customers: At CapTrader, you are not just an account number, but benefit from support that is unparalleled in the industry. Anyone who values sound support and rapid assistance will find CapTrader the ideal partner for their stock market transactions.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-65235","presse","type-presse","status-publish","hentry"],"acf":{"pdf_datei":11666},"_links":{"self":[{"href":"https:\/\/www.captrader.com\/en\/wp-json\/wp\/v2\/presse\/65235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.captrader.com\/en\/wp-json\/wp\/v2\/presse"}],"about":[{"href":"https:\/\/www.captrader.com\/en\/wp-json\/wp\/v2\/types\/presse"}],"wp:attachment":[{"href":"https:\/\/www.captrader.com\/en\/wp-json\/wp\/v2\/media?parent=65235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}