{"id":65236,"date":"2020-06-05T12:50:00","date_gmt":"2020-06-05T10:50:00","guid":{"rendered":"https:\/\/www.captrader.com\/?post_type=presse&p=65236"},"modified":"2026-01-14T15:12:06","modified_gmt":"2026-01-14T14:12:06","slug":"added-value-and-telephone-service-captrader-again-awarded-for-customer-service-and-performance","status":"publish","type":"presse","link":"https:\/\/www.captrader.com\/en\/presse\/mehrwert-und-telefonservice-captrader-erneut-fuer-kundendienst-und-leistung-ausgezeichnet\/","title":{"rendered":"Added value and telephone service: CapTrader again recognized for customer service and performance"},"content":{"rendered":"

Quality in brokerage is not only evident on the screen, but also on the phone and in the additional services offered. The online broker CapTrader<\/strong> from D\u00fcsseldorf was recently able to demonstrate this impressively and is delighted to have received two prestigious Awards<\/a>: the Added value seal<\/strong> from Focus Money<\/strong> as well as the Service Award<\/strong> of the German Association for Consumer Studies (DtGV).<\/p>\n

Best added value in the custody account area<\/h2>\n

In collaboration with the ServiceValue institute, Focus Money evaluated around 200,000 consumer opinions to determine the \u201eadded value\" of service providers. What does a company offer the customer over and above its actual product? In the category \u201eDeposit account<\/a>\", CapTrader took the top spot among all providers compared. The \u201eVery high added value for customers\" seal is therefore a direct confirmation of the high esteem in which CapTrader is held by users.<\/p>\n

Top position in telephone customer service<\/h2>\n

But that's not all: as part of its Service Awards 2020, the German Association for Consumer Studies (DtGV) examined the performance in the area of Telephone service<\/a>. After 50 extensive studies and over 1,750 customer service checks, it was clear that CapTrader is one of the elite in the Finance & Insurance segment. In the category \u201eTelephone customer service\", the broker was particularly highlighted for its competence and availability.<\/p>\n

Personal support as a unique selling point<\/h2>\n

While many online brokers today rely on anonymous chatbots or outsourced call centers, CapTrader takes a different approach. \u201eFor us, performance doesn't just mean a wide range of products and very good Conditions<\/a>, but also comprehensive customer service,\" explains Christian Wei\u00df, Managing Director at CapTrader. A special feature is that every customer is assigned a highly qualified customer advisor. This personal approach is the secret behind the high score in the service tests.<\/p>\n

Conclusion<\/h2>\n

Whether technical support or strategic questions about the portfolio - the latest awards prove that CapTrader customers receive first-class support on all channels. For investors looking for a broker with a \u201ehuman face\" and real added value in terms of content, CapTrader is the first choice in the German online broker market. Get in touch with us<\/a> even today.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-65236","presse","type-presse","status-publish","hentry"],"acf":{"pdf_datei":11665},"_links":{"self":[{"href":"https:\/\/www.captrader.com\/en\/wp-json\/wp\/v2\/presse\/65236","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.captrader.com\/en\/wp-json\/wp\/v2\/presse"}],"about":[{"href":"https:\/\/www.captrader.com\/en\/wp-json\/wp\/v2\/types\/presse"}],"wp:attachment":[{"href":"https:\/\/www.captrader.com\/en\/wp-json\/wp\/v2\/media?parent=65236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}