What makes a first-class financial services provider? According to a recent study by Focus Money and the analysis company ServiceValue, it is above all the real added value for the customer. In this area, the Düsseldorf-based online broker CapTrader and secured the first place in the first place in the „Custodian banks" category with the rating „Very high added value".
The voice of the customer counts
What is special about this AwardIt is not based on a purely theoretical analysis, but on the actual experiences of over 221,000 consumers. Respondents were asked to rate the „perceived value" of their providers' products and core services. With an added value index of 2.65, CapTrader outperformed a total of 15 competing institutions. This clearly shows that CapTrader customers feel they are getting more than just a trading platform.
What does „added value" mean at CapTrader?
For Mauro Heller, Head of Sales at CapTrader, the result is a confirmation of the company's philosophy: „It shows that our efforts to provide our customers with valuable input that helps them in their daily stock market transactions is the right way to go."
This added value manifests itself in various areas at CapTrader:
- Education: Regular Webinars and training courses help investors to refine their strategies.
- Infrastructure: Specially developed, award-winning Trading platforms offer professional tools for everyone.
- Conditions: Direct access to 135 Stock exchanges worldwide at extremely favorable costs.
- Customer proximity: A Support, which is tailored to the specific needs of traders.
A series of successes
The „Very high added value" award is not an isolated case. It is one of a series of awards that CapTrader has received in 2021 alone - including „Germany's Best Financial Services Provider" (F.A.Z. Institute) and top marks for „High Customer Loyalty". This consistent performance in various categories underlines the broker's stability and quality.
Conclusion
If you are looking for a partner for your stock market activities that goes beyond pure transaction processing, CapTrader is the right choice. The top position in the Focus Money ranking proves this: CapTrader puts success and benefits for the customer first.