MULTIPLE EXCELLENT ONLINE BROKER

The ServiceValue analysis institute conducted a large online survey on behalf of FOCUS MONEY in January and February 2024 for the "Rising star of the year" study. The survey looked at sectors that have enjoyed particular attention in a positive sense in recent years. In total, the study participants gave almost 39,000 assessments of 390 individual providers.
CapTrader was awarded the "Highest Recognition" rating in the "Depot Provider" sector.

In-depth provider comparisons cost consumers time and judgment. Many are therefore all the more grateful if they can rely on personal experience and recommendations from their own environment. In cooperation with BILD, ServiceValue has conducted a broad-based study for the fourth time to determine which companies and brands are currently considered particularly recommendable from a consumer perspective. Based on around 556,000 consumer opinions on a total of 2,363 companies from 158 sectors, the respective ratio of recommended to discouraged was determined.

At a time when customer reviews and recommendations are easily accessible online, customer recommendations are becoming increasingly important for companies. CapTrader has been awarded the HIGHEST RECOMMENDATION rating by its customers for the online broker sector.

The global economy is currently characterized by great uncertainty due to crises, rising energy and commodity prices and a shortage of skilled workers. Companies that master these challenges best deserve the highest recognition.

CapTrader was named Company of the Year 2024 in the "Broker (online)" sector. CapTrader has also been awarded the "Company of the Year" seal in the "Broker (online)" sector several years in a row. Only a few companies achieve this.

The study is available online at: https://deutschlandtest.de/rankings/unternehmen-des-jahres have been published. You can also view the complete results on www.servicevalue.de view

For the fifth year in a row, the Handelsblatt is devoting extensive attention to the financial market in Germany with its major ranking "Germany's best service providers in finance 2023".

On behalf of Handelsblatt, the market research institute ServiceValue collected over 120,000 customer assessments of 313 service providers and insurers from 17 categories for the ranking.

Within the framework of this ranking, CapTrader was able to achieve a placement in the category of custodian banks in the Top group achieve.

The Handelsblatt reports on the ranking in its print edition no. 137 (19.07.2023) under the title "One ring to pay them all". You can find the article and all the results online at the following link: These are the best financial service providers and banks in Germany.

For the tenth time in a row, the market research institute ServiceValue, commissioned by WirtschaftsWoche, surveyed exactly 544.970 Customers which brands from 116 Industries they trust the most.

WirtschaftsWoche issue 39/2023 reports on which brands are among the customer favorites and gain the highest customer trust under the title "Brand essence: Seriousness". You can find the Results tables and the article under the title "Why Germans trust the Philips brand, even if it only exists as a name".

CapTrader was able to win the trust ranking in the "Custodian banks", the award VERY  HIGH CUSTOMER CONFIDENCE reach.

In addition to the quality standards of the products and services, a competent Customer hotline a criterion for long-term customer loyalty. The fact that CapTrader attaches great importance to good customer service is confirmed in the current study "Germany's best customer hotlines 2023" by ServiceValue in cooperation with the F.A.Z.-Institut with the award "Germany's best customer hotlines" in the online broker sector.

Digital service offerings are necessary, also to be able to serve younger customers well. They are also a sign of your innovativeness and contribute to enhancing your image. With this in mind, CHIP and the data analysis specialist Globis Consulting have jointly examined the digital service offerings of well over 300 companies. The study focused on the web channels, Facebook, YouTube, X (Twitter), Instagramtelephone, e-mail and chat as well as Apps.

CapTrader achieved outstanding results in the "Online Deposits" category and clearly outperformed most of its competitors. You can find all information at chip.de/service-offer

A successful brand increases customer loyalty through positive emotions and attracts the attention of potential new customers.

CapTrader and is delighted with the award Brand champion (GOLD medal rank in the overall ranking of all companies) and No. 1 in the "Custodian banks" sector as shown in the latest study by Service Value in cooperation with WELT.

ServiceValue has conducted the "Brand Champions" study for the seventh year in a row. The comprehensive ranking covers 2,400 companies from 188 sectors.

The study and the results were published in WELT and on www.marken-champions.de published.

For the second time, the market research institute ServiceValue, on behalf of WirtschaftsWoche, surveyed more than 393,000 consumers on which brands from 165 industries they would prefer.
CapTrader was ranked in the "Germany's Customer Favorites 2023", in the "Custodians" as well as last year with the title "Highest recommendation" excellent

The WirtschaftsWoche reported online on May 22, 2023, which brands are customer favorites under the title "Grocers are Germany's favorites„

Many companies have good products on offer, but not all of them can inspire with their products.

CapTrader goes in the current study of ServiceValue in cooperation with WELT with the award Product Champion (SILVER medal rank in the overall ranking of all companies) and No. 1 in the "Custodian Banks" sector out.

ServiceValue has now conducted its annual "Product Champions" study for the seventh time. This year, 2,513 companies from 187 industries were examined. The study and the results were published in the WELT and at the Website published.

When customers actively recommend a provider, this is not only an economic factor, but also a meaningful sign of quality.
CapTrader achieves a particularly high recommendation rate and has been awarded the rating "HIGHLY RECOMMENDED" for the "Custodian Banks" sector, as shown in the current "Recommended by Customers" study by ServiceValue in cooperation with FOCUS MONEY.
The study and its results are published in FOCUS MONEY (issue 26/23) and on www.ServiceValue.de been published.

Fairness in the customer relationship increases customer satisfaction and strengthens customer loyalty. In the latest study conducted in cooperation with DEUTSCHLAND TEST, CapTrader was named a FAIR COMPANY in the "Online Broker" sector. For the "Fairest Companies" study, which has now been conducted for the fifth time, around 244,000 assessments of 1,411 companies from 88 industries were evaluated.
The study and its results were published last Saturday, June 10, 2023, in FOCUS (issue 24/23) and on www.ServiceValue.de.

For the fourth time, FOCUS MONEY asked users of digital financial service providers from the banking and insurance industry for their security assessment. For customers who conduct their financial or insurance transactions online, the factors of security and reliability are generally a priority in addition to a high level of functionality. From the customer's point of view, CapTrader comes out on top in the Depot sector. TOPNOTE as confirmed by the current study conducted in cooperation with FOCUS MONEY.
The study was published in FOCUS-MONEY (issue 17/23). You can view the results online at ServiceValue.de

High costs of living are currently causing quite a few consumers concern. That CapTrader can nevertheless inspire with your pricing, shows the current study "Price Champions" in cooperation with WELT, from which CapTrader with the Award Champion (GOLD medal rank in the overall ranking of all companies) and No. 1 in the "Custodian Banks" sector" emerges.
This year, the rating and ranking agency ServiceValue again examined which providers are considered "price champions". The associated 2023 ranking is based on a comparison of 3,578 companies from 282 categories.
The study and the results were published in the print edition of WELT and on www.preis-champions.de.

To survive in the current difficult market for financial services, providers must continue to focus on "soft" factors such as service, advice, quality and customer satisfaction.
CapTrader meets these important requirements excellently. This is confirmed by the current award "Germany's Best Financial Service Provider 2023"!

CapTrader has been awarded the "Highest Recommendation" rating by its customers for the "Custodian Banks" sector.

Customers are happy when they perceive added value after making a purchase or concluding a contract. The current study by ServiceValue in cooperation with FOCUS MONEY certifies CapTrader in the industry Deposit account the customer verdict: Very high added value.
In total, the study evaluated more than 219,000 judgments on 1,160 providers from 45 different industries.
The study was published in FOCUS-MONEY (issue 15/23). You can view the results online at ServiceValue.de

In the current ServiceValue study "Rising Star of the Year" in cooperation with FOCUS MONEY, CapTrader stands out particularly in the sector of custody account providers, because from the customer's point of view, the predicate "rising star" is awarded to CapTrader. HIGHEST RECOGNITION awarded.
In total, the study evaluated more than 38,000 judgments on 388 providers from 29 different industries.
The study was published in FOCUS MONEY (issue 12/23). You can view the results online at ServiceValue.de.

Customer satisfaction is an indispensable yardstick for any company and the primary guide for choosing a provider. In the current study on customer satisfaction by ServiceValue in cooperation with FOCUS MONEY, CapTrader was rated "Deposit account" with the award Highest customer satisfaction from.
The study evaluated a total of almost 260,000 consumer opinions on 1,431 companies and brands from 70 industries.
The study was published in FOCUS MONEY (issue 09/23). You can view the results online at ServiceValue.de

When deciding on a provider, customers are often spoilt for choice in view of the high market diversity and a dense competitive environment. However, it takes a lot of time to exhaustively compare all the providers in question, so many customers are grateful for personal recommendations from acquaintances. In cooperation with BILD, ServiceValue has conducted a broad-based study for the third time to determine which companies and brands consumers currently consider particularly recommendable. Based on more than 600,000 consumer opinions on a total of 2,215 companies from 166 industries, the respective ratio of recommendations to dissuasions was determined.

CapTrader has been awarded the "Highest Recommendation" rating by its customers for the "Custodian Banks" sector.

Money transactions ranging from opening a checking account to safe and profitable investments are increasingly being concluded online. The Cologne rating and ranking agency ServiceValue, in cooperation with the technology magazine CHIP, investigated which providers particularly satisfy their customers with their online contract conclusions. A total of 32,350 opinions on 244 financial service providers in nine categories were obtained for the "Online Contract Conclusion 2022" study in the "Financial Service Providers" segment.

CapTrader was awarded the TOP online contract award in the category "Depoteröffnung".

Reliability is more important than ever. Customers generally want company commitment and reliably good performance.
The Cologne rating and ranking agency ServiceValue, in cooperation with FOCUS-MONEY, investigated for the second time which companies they attest particularly high reliability.
Around 128,000 consumer opinions were obtained on 787 companies and suppliers from 51 selected industries.
You can read about the survey and the results in the FOCUS-MONEY print edition (issue 41/22) and at www.ServiceValue.de.

CapTrader was awarded the seal "Top Career Opportunities" in the category "Custodian Banks" with the rating HIGH RELIABILITY.

WHICH COMPANIES OFFER THE BEST CAREER OPPORTUNITIES?
The shortage of skilled workers in Germany has been on the rise for years - there is a particularly large gap in occupations in the fields of education, nursing, skilled trades and IT. Accordingly, the job surplus in many areas is leading to dynamic competition for qualified employees. Due to this job surplus, job seekers are able to choose employers with the best prospects in terms of their personal career goals, with the best working atmosphere as well as with the most appealing corporate culture.
The benefits of an attractive employer include: Reconciliation of family and career, opportunities for further training, above-average salary prospects and career advancement opportunities within the company, and flexible working time models.
The study shows which companies provide their employees with particularly good career options offer

CapTrader was awarded the "Top Career Opportunities" seal for the third time in a row.

Although service is not the core service in every business model, its quality can often be the deciding factor in customer decisions for or against a provider. The "Service Champions Switzerland 2022," which the rating and ranking agency ServiceValue has now determined for the eighth time, show which companies offer customers service that inspires them. For the survey, 655 companies from 57 industries were evaluated by customers from all over Switzerland with regard to their service performance.

CapTrader convinces with service quality, as the result of the customer survey confirms.

For the ninth time in a row, the market research institute ServiceValue, on behalf of WirtschaftsWoche, surveyed almost 537,962 customers to find out which brands from 120 sectors they trust the most. WirtschaftsWoche issue 39/2022 reports on which brands are customer favorites and enjoy the highest level of customer trust under the title "Der Wohlfühl-Windbeutel" ("The feel-good windbag").

CapTrader was awarded the rating "HIGH CUSTOMER CONFIDENCE" in the "Custodian Banks" sector.

Companies like to write the motto "the customer is king" on their own banner. But which providers can actually translate customer orientation into practical action was investigated by the ServiceValue analysis institute in cooperation with CHIP, Germany's widest-reach editorial technology and consumer portal, via a customer survey. In the market analysis carried out on customer satisfaction, the companies that provide special customer orientation were filtered out this year from 76 different industries and awarded a prize.

CapTrader was awarded the rating "HIGH Customer Orientation" in the "Custodian Banks" sector.

One of the most important core factors for a successful company is its customers, regardless of the industry. The essential basis for a stable customer relationship, as with any other type of relationship, is trust. This is because customer trust leads to high customer loyalty, active recommendation, an improvement in the quality of cooperation, and good customer references. However, it is not always easy to build customer trust especially when markets are crowded with products and services from different suppliers.

Against this background, the "Highly Trustworthy Companies" study analyzes social listening data for around 15,400 companies. The social listening examines the event types trust, management, profitability, sustainability, product service and employer. In this way, the basis of trust is assessed broadly and comprehensively.

CapTrader has been awarded the "Highly Trustworthy Companies" certificate.

For the fourth year in a row, the Handelsblatt has devoted its major ranking to "Germany's best service providers in finance 2022" the financial and banking market in Germany. For the ranking, the market research institute ServiceValue obtained over 47,000 customer assessments of service providers and banks from 17 categories on behalf of Handelsblatt.

Within the framework of this ranking, CapTrader was able to achieve a placement in the category of custodian banks in the Top group achieve.

The Handelsblatt reports on the ranking in its print edition no. 137 (19.07.2022) under the title "Aufbruch zu neuem Wachstum".

Sustainable investment is becoming increasingly popular - for this reason, FMH Finanzberatung, on behalf of WirtschaftsWoche, examined the conditions of securities accounts for sustainable funds as well as ETFs from 24 providers in each case.
Cap Trader was awarded the grade "GOOD" in this ranking for both sustainable funds and ETFs.

WirtschaftsWoche reported in detail on the results of the ranking online on 05.07.2022 under the title "The best portfolios for ESG investors".

The broad-based study by ServiceValue and the daily newspaper DIE WELT sheds light on the extent to which the product quality of companies inspires customers. It currently puts around 2,400 brands/companies from over 180 industries to the customer test. The study and the results were published in DIE WELT and on www.produkt-champions.de.

For the first time, the market research institute ServiceValue, commissioned by WirtschaftsWoche, surveyed almost 386,000 consumer opinions on which brands from 153 industries they prefer.
CapTrader was ranked in the "Germany's Customer Favorites 2022", in the "Custodians" with the title "Highest recommendation" excellent

The WirtschaftsWoche reported online on 19.05.2022 which brands are among the customer favorites under the title "Amazon is Germany's customer favorite".

CapTrader has been awarded the new Kununu Top Company seal by Kununu, Europe's leading platform for employer ratings, making it one of the top 5% most employee-friendly companies

For the second time in a row, ServiceValue, in cooperation with FOCUS-MONEY, has investigated which providers are particularly recommendable from the customer's point of view.
In this year's "recommended by investors" study, a total of 216 providers from 14 financial services categories were put to the test.
Cap Trader was thereby awarded in the branch "Online broker" with the predicate "Very high recommendation" excellent.
The study and the results have been published in FOCUS-MONEY (issue 16/22) and can be viewed at www.ServiceValue.de.

Bosses know: Employees' wish lists can be long. Flexible working hours, vacation as desired, career opportunities, a salary increase, a company car. Unfortunately, these wishes cannot always be fulfilled. And as a rule, this does not result in a huge problem. After all, most employees are well able to assess what is possible and realistic - and what is not. And in truth, most of them are concerned about one thing above all: they want to be treated fairly.
But how high is fairness on the job actually in practice? Which companies are top in their sectors? DEUTSCHLAND TEST investigated these questions. The evaluation was based on the 20,000 companies with the most employees in the country. They were sent a questionnaire and were also examined on the basis of millions of online sources with regard to fairness, corporate culture and working atmosphere.

CapTrader was awarded the Deutschlandtest seal "Highest fairness on the job 2022" awarded by Focus and Focus-Money!

With which providers do customers receive additional value for their service?
This question was investigated by the analysis company ServiceValue together with FOCUS-MONEY in a recent study and a total of more than 230,000 consumer opinions were obtained on 1,163 companies from 45 industries.
CapTrader goes from this investigation in the category "Deposit account" with the predicate "Very high added value" emerged as the award winner.
The study was published together with the results in FOCUS-MONEY (issue 15/22) and is also available online at here retrievable.

Which sectors have become more prominent in recent months, and which companies can hold their own? ServiceValue has addressed this question in cooperation with the editorial team of Focus-Money. For this year's study "Rising star of the year", around 38,000 consumer opinions were obtained on 377 companies from almost 29 different sectors.
CapTrader has thereby in the branch "Custodian Banks" the award HIGHEST RECOGNITION receive
All results can be found in the publication in FOCUS-MONEY (issue 12/22).

Loyal customers are the be-all and end-all for a company, because a loyal customer base helps it through difficult times and guarantees growth for years to come. The analysis company ServiceValue, in cooperation with DEUTSCHLAND TEST, examined which companies and brands are particularly successful in retaining customers.
A total of 2,186 companies / brands from 185 industries were put to the test in this year's study.
Thereby, CapTrader is once again awarded with the Outstanding" rating for highest customer loyalty excellent.
The study and the results were published in FOCUS (issue 10/22) on Saturday, 05.03.2022.

Satisfied customers are loyal customers, because if their expectations of a company or brand are met or even exceeded, there is hardly any reason not to make the next purchase decision in favor of the same provider. Positive emotions from shopping or service experiences do not necessarily have to be consciously expressed by the customer.
to be evaluated in order to exert a decisive influence on a future choice of provider.
Instead, general satisfaction is becoming an important indicator of customer loyalty. In cooperation with Focus-Money, ServiceValue examined which companies manage to generate a particularly high level of satisfaction among their customers for the current "Highest Customer Satisfaction 2022" study. A total of over
265,000 consumer opinions on 1,344 companies / brands from 63 industries evaluated.

CapTrader was listed in the industry "Deposit account" with the predicate Highest customer satisfaction excellent.

The study was published in FOCUS-MONEY (issue 09/22).

Countless treatises have been written about the psyche of customers. The result is often quite banal: Not all customers are the same. Number one expects top advice, number two outstanding quality, and number three a generous discount. The bottom line: companies can't please everyone. But it is often enough to work on the simple things. Surveys show: Customers buy above all when they have confidence and when their wishes are fulfilled.

The easiest way to find out where companies stand in this discipline is obvious: ask their customers. This is exactly what the Institute for Management and Economic Research (IMWF) did in cooperation with DEUTSCHLAND TEST. It collected and evaluated opinions on around 21,000 companies and brands. This study brings together the top providers from a good 300 sectors. This is a wealth of experience that can be of benefit to companies and consumers alike.

CapTrader is awarded with the Deutschlandtest seal "Exemplary fulfilment of customer requirements 2022" award. Detailed coverage of the study appeared in Focus on 12.02.2022.

Since the beginning of 2020, the global economy has been characterized by great uncertainty due to the Corona pandemic. The resulting shocks mean that many companies will have to make a fresh start in 2022. The companies best suited for this new start will be those that have already best mastered the difficult period during the pandemic in various areas.
The "Company of the Year 2022" study therefore honors those companies that have performed particularly well in the "Award Winner 2021," "Highest Trust 2021," "Customer Favorites 2021" and "Germany's Best - Sustainability 2021" studies.

CapTrader is awarded with the Deutschlandtest seal "Company of the year 2022" excellent.

CapTrader is again awarded the certificate "Germany's best financial service providers 2022" excellent.

The study "Germany's Best Financial Service Providers" analyzes social listening data for over 2,000 companies. The social listening examines the categories of service, advice, quality and customer satisfaction.

This means that CapTrader has now been awarded the certificate "Germany's Best Financial Service Provider" for three years in a row. Only a few companies manage to do that.

Many companies try to enhance their products with value-added services. In a recent study, ServiceValue and FOCUS-MONEY investigated whether these value-added services are actually useful to customers in some way and collected more than 200,000 consumer opinions for 1,088 providers in 44 industries/categories.
CapTrader once again emerged from this study as the winner in the "securities account" category with the rating "very high added value". The study was published in FOCUS-MONEY (issue 16/21).

CapTrader is awarded with the rating "Very High Added Value".

To the ranking deposit account

It is not enough to simply offer high-quality products and services to achieve high performance in terms of reliability. Issues such as the punctuality of a delivery of goods, the speed with which a complaint is dealt with, the proper and safe installation of equipment, customer interaction and the intensity of advice also count. All-embracing, benevolent corporate policies surrounding customer interaction can lead to a high level of reliability and bind customers to the company in the long term.

Against this background, the study "Germany's Most Reliable 2021" analyzes social listening data for over 20,000 companies. CapTrader is one of "Germany's most reliable online brokers".

How satisfied are customers with their online contracting with financial service providers?
This question was addressed by CHIP in cooperation with ServiceValue for the third time in a row in the current study "Online Contract Conclusion" and evaluated a total of 33,190 customer assessments of 245 financial service providers.
On the basis of this comparative study, CapTrader was awarded the TOP online contract award in the category "Depoteröffnung".

Companies like to write the motto "the customer is king" on their own banner. But which providers can actually translate customer orientation into practical action was investigated by the analysis institute ServiceValue in cooperation with the stock market portal Finanzen100 via a customer survey.
Result: CapTrader was awarded the title "VERY HIGH customer orientation" and was also named best provider in the categories "Consulting service" and "Service" emerged.

In the study, five relevant performance dimensions are assessed, resulting in an overall index in customer orientation. A total of 303 companies from 19 industries are put to the customer test.
The study and results are available online at both the Finance100 website as well as on www.ServiceValue.de published.

Who is one of Germany's most sought-after employers?
The shortage of skilled workers is becoming more and more apparent in Germany Here, a low number of skilled workers faces a higher number of vacancies Even recruiting foreign skilled workers is not enough to fill all vacancies in German companies Skilled workers thus have the opportunity to choose their employer Employers face the challenge of increasing their attractiveness among skilled workers.

Against this background, the study "Germany's Most Desired Employers 2021" analyzes data for over 18,200 companies. CapTrader was named "Germany's Most Desired Employer 2021" by the F.A.Z. Institute.

Customers want to be able to rely on their suppliers, not only in terms of product quality, but with regard to the entire service process: before, during and after the purchase.
In cooperation with FOCUS-MONEY, ServiceValue analyzed which companies are perceived as particularly reliable by their customers. A total of 803 providers from 51 sectors were scrutinized.
CapTrader was awarded the rating of HIGH RELIABILITY in the category "Custodian Banks" based on this comparative study.

Award: Stock Exchange Online Brokerage App 2021: The editors of BÖRSE ONLINE had 22 brokerage apps tested by the German Customer Institute (DKI) in issue no. 24/2021 (17.06.21 to 23.06.21). The abundance of offers prompted BÖRSE ONLINE to commission the German Customer Institute (DKI) for the first time with the test "Best Brokerage App". The task was to check what the mobile applications actually offer, what the security of the apps is like, and what the customer service of the providers is like. A supplementary online survey also revealed how popular the brokerage apps are among customers. In the survey, 315 votes were included in the rating.

CapTrader is the only broker awarded with the rating "Very good plus".

The digitization of service offerings and services is almost standard in today's world. But does it also create differentiation in customer satisfaction?
To find out, the analysis institute ServiceValue in cooperation with FOCUS-MONEY conducted a customer survey of 849 companies from 33 industries.We are pleased to inform you that CapTrader was awarded the predicate "TOPNOTE" in the industry "Depot-Banken".

The broad-based study by ServiceValue and the daily newspaper DIE WELT sheds light on the extent to which the product quality of companies inspires customers. It currently puts around 2,200 brands/companies from over 170 industries to the customer test. The study and the results were published in DIE WELT and on www.produkt-champions.de.

Expertise, qualification, problem-solving ability, action orientation - in short: knowing what you do and doing what you know.
Which companies operate with the highest level of competence? ServiceValue and FOCUS-MONEY collected more than 230,000 consumer votes on 1,203 companies in 62 categories.
CapTrader was awarded the rating "HIGHEST COMPETENCE" on the basis of this comparative study!
You can read the survey and the results in the print edition of FOCUS-MONEY (issue 22/21).

Today's savers no longer need a savings book to invest successfully, but a low-cost securities account. They can get one from a branch bank, but direct banks and online brokers also offer one - sometimes with considerable differences in price and performance.

At which companies do customers feel they are treated fairly via the service or customer hotline?
In cooperation with FOCUS-MONEY, ServiceValue evaluated the telephone contact of 581 companies from 33 industries: from the search for the number to the availability and the way the call was answered to the conversation and the handling of the request.
The study confirms that the customer hotline at CapTrader is experienced as particularly fair. The award is given with the predicate "FAIR CUSTOMER HOTLINE".
The study and its results were published in FOCUS-MONEY (issue 41/21).

In cooperation with FOCUS-MONEY, the analysis institute ServiceValue again examined the quality of support provided by various financial service providers this year.

The independent customer survey confirms that CapTrader is considered very strong in financial support! The results are published in the FOCUS-MONEY issue 17/2021.

CapTrader is awarded with the rating "VERY STRONG FINANCIAL SUPPORT".

Customers are no longer guided solely by whether products and services offer high quality and good value for money. In many cases, customer satisfaction is determined by the service that the provider offers its customers. The same applies to the baker next door as to the manufacturer of complex machines in the B2B sector: A company that can score points with its customers through excellent service sustainably increases customer satisfaction and thus also customer acquisition and customer loyalty.

Against this background, the "Excellent Service" study analyzes and evaluates around 20,000 companies in terms of their service orientation and performance. Relevant topics are product & service, customer advice and recommendation.

CapTrader is excellent and receives the "Excellent Service" award.

The financial industry is increasingly subject to new challenges: political regulations and crises, economic influences, payments, data management, loss of trust. Moreover, the products of financial service providers are largely interchangeable. This increases the risk that customers will migrate.

According to a study by Raconteur, financial service providers have opportunities to differentiate themselves from the competition: These include ease and convenience of service for 47 % of German citizens, trust in the brand for 45 %, price/interest rate for 43 %, and quality and speed of service for 43 % of customers.

Against this background, the study "Germany's Best Financial Service Providers" by the F.A.Z. Institute - a 100%ige subsidiary of the Frankfurter Allgemeine Zeitung - analyzes the data of a social listening for about 2,400 companies. The social listening analyzes the categories service, advice, quality and customer satisfaction.

CapTrader is awarded and receives the distinction "Germany's Best Financial Service Provider".

Which companies and brands succeed particularly well in customer loyalty? In the current era of rating and comparison portals, online test reports and social networks, the customer is very well informed these days. This means that customer loyalty is more necessary than ever as a means of differentiation from competitors on the market. This year's broad-based survey by DEUTSCHLAND TEST / FOCUS-MONEY and ServiceValue, which is based on almost 800,000 customer ratings, is dedicated to this topic.

CapTrader has been awarded the "Outstanding" rating for High Customer Loyalty.

From poor to excellent: How do customers rate product and service providers? Around 280,000 customer satisfaction ratings were collected by the Service Value analysis institute and sealed by the FOCUS MONEY predicate for exceptional results:

CapTrader has been awarded High Customer Satisfaction in the current study in the Deposit Account sector.

Did you know that CapTrader is recommended by its customers more often than average?

This is confirmed by the new study conducted for the first time by the analysis institute ServiceValue in cooperation with the daily newspaper BILD. The result: CapTrader has been awarded the rating "High Recommendation" in the "Custodian Banks" sector!

A total of 2,340 providers from over 200 sectors were examined in the BILD study "Germany's Customer Recommendation". The results of the study can be found at: www.bild-kundenempfehlung.de

Savers who are fed up with low interest rates and are looking for higher returns will sooner or later have to turn to equities. To do so, they need a favorable securities account. FMH-Finanzberatung was commissioned by n-tv to investigate which online broker offers the best conditions for different order types for buying shares, including custodian bank costs.

CapTrader is one of the best providers and received the grade: very good for the category "stock orders".

To the article on n-tv

For the seventh time in a row, the market research institute ServiceValue, on behalf of WirtschaftsWoche, surveyed almost 577,122 customers to find out which brands from 150 industries they trust the most.

WirtschaftsWoche issue 42/2020 reported under the title "Die Grundversorger" (The basic suppliers) which brands are among the customer favorites and earn the highest customer trust. You can find the results table and the article online under the title "Which companies Germans trust most" (paywall).

The Corona pandemic has an impact on many areas of a company, but especially on brand reputation and customer relationships. Faulty communication or a lack of customer management can quickly become a problem. For this reason, it is all the more important to build sustainable customer loyalty and strengthen trust in the brand. This is an important contribution to the ongoing economic success of the company.

CapTrader was able to achieve the award HIGH CUSTOMER TRUST within the framework of the trust ranking, in the sector depository banks.

The Düsseldorf-based online broker CapTrader has been awarded the TOP Online Contract Award in the category "Depotkontoeröffnung" (opening a securities account) by the market analysis on the subject of online contracts conducted by CHIP magazine and ServiceValue for the second time.

The results of the study can currently be found at CHIP Online.

CapTrader has been awarded the FOCUS-MONEY rating "TOPNOTE" for digital service strength from the customer's point of view.
For the study, which was conducted for the second time in cooperation with FOCUS-MONEY, a total of 607 companies in 25 industries/categories (finance & insurance) were examined with regard to customer satisfaction with digital services and offerings.
The survey and results were published today in FOCUS-MONEY (issue 30/20).

In a recent study commissioned by the Handelsblatt, the financial consultancy FMH examined the conditions of a total of 20 online brokers, distinguishing between three sample customers. CapTrader's Trader Depot was awarded the grade "very good" in the category of wealthy customers as well as occasional investments and medium-sized securities accounts, and the grade "good" in the category of actively trading small investors.

The Handelsblatt reported on 04.05.2020 in the print edition No. 85 under the title "Online brokers for times of crisis" about the study. Online you can find the detailed results under the title "With the right online broker through the corona crisis".

For the first time, FOCUS-MONEY selects the best companies and providers in terms of "added value. For this purpose, 196,662 consumers were surveyed online. The Cologne-based analysis company ServiceValue developed the Mehrwert-Index (MWI) as a measuring instrument. The scientists' objective was to create "a clear, comprehensible and efficient instrument for measuring process-related evaluation." The index thus reflects the experiences and assessments of the respondents.

The results have been published in FOCUS-MONEY (issue 15/2020).

For the study "Germany's Best Financial Service Providers" by the F.A.Z. Institute - a 100%ige subsidiary of the Frankfurter Allgemeine Zeitung - 3 million customer reviews of 2,000 companies were examined using social listening. Social listening analyzes the categories of service, advice, quality and customer satisfaction. A weighting of 25% was determined for each of the above categories to measure performance.

CapTrader received the award in this study: Excellent service 1.place online broker

As part of the nationwide "DtGV Service Award 2020", CapTrader was honored in the category "Customer Service Phone" (segment: Finance & Insurance). The evaluation included 50 comprehensive service & consulting studies, 693 on-site mystery checks, 442 website evaluations, 317 delivery service tests and 1,755 customer service checks from a total of 527 company tests.

In the broker comparison 2019 at Brokervergleich.de CapTrader came in 2nd place.

CapTrader has won an award for digital service strength from a customer perspective. For the study, conducted for the first time in cooperation with FOCUS-MONEY, a total of 607 companies in 36 sectors/categories (finance & insurance) were examined with regard to customer satisfaction with digital services and offerings. CapTrader was awarded the TOPNOTE rating in the depository banks category. The study results were published in Focus-Money (issue 30/19) on July 17, 2019.

The German Institute for Service Quality, FMH-Finanzberatung and the news channel n-tv presented the Finance Award 2019 on the evening of 27.06.2019 in the Bertelsmann Representative Office in Berlin. 45 top companies in the financial sector secured the prestigious award, which is presented annually - formerly under the name Zins-Award.

"The Finance Award honors companies that are convincing not only in terms of performance, but also in terms of service," says Markus Hamer, Managing Director of the German Institute for Service Quality." Jochen Dietrich, n-tv editorial director for business magazines, emphasizes, "The practical utility value for our viewers is obvious - the award provides transparency and helps with concrete financial decisions." Max Herbst, owner of FMH-Finanzberatung, advises: "Customers should not be blinded by selective top offers; permanently good interest rates and services are decisive - and this was taken into account in the finance award analysis."

CapTrader convinces with "Highest Competence" in banking and finance. This was the result of a study by FOCUS-MONEY together with ServiceValue. The online broker from Düsseldorf achieved the top score in the "Depository Banks" category and thus positioned itself as the industry winner.

To the award page

Handelsblatt: Top Online Broker

In 2019, the Düsseldorf-based online broker CapTrader will again receive an award from the renowned Handelsblatt. In the current online broker comparison entitled "Pay attention to price and reliability", the financial consultancy FMH examined the conditions of a total of 20 online brokers for three different sample customers on behalf of the Handelsblatt and evaluated the custody account costs and the costs per order in each case. CapTrader was again awarded very good conditions in all three categories. The result: CapTrader is awarded the quality seal "TOP Online Broker 2019".

Who are Germany's best customer service representatives? In services, too, there is the interchangeability of providers, as has long been the case with tangible products. Accordingly, it comes as little surprise that good service and, in particular, good advice are becoming increasingly important. Due to the high speed of dissemination of customer experiences, it is of almost existential importance for service-oriented companies to have a reputation as a good advisor.The study "Germany's Best Customer Advisors," which was conducted by the F.A.Z. Institute in cooperation with the IMWF on the largest German consulting companies with the help of social listening, examines which company has been successful here so far.

CapTrader was awarded here in the category "Custodian Banks".

This year, OnlineBroker-Portal.de once again conducted a reader survey and gave visitors to the web platform the opportunity to rate their online brokers, CFD brokers, forex brokers, certificate issuers and ETF providers as well as customer service. The portal, which is based in Frankfurt am Main, conducted the survey between 12.02.2019 and 05.03.2019.

In the category "Online Broker" the customers of CapTrader gave the highest marks and thus voted CapTrader on the 1st place.

To the press release of Onlinebroker-Portal.de

In the broker comparison 2019 at Bankingcheck.de CapTrader was awarded with the highest grade: Very Good in the category: Financial service providers - online brokers.

In 2018, CapTrader was once again awarded the title of "Kundenliebling 2018 - Beliebteste Marke" (Customer Favorite 2018 - Most Popular Brand) in the "Depotbanken" (Custodian Banks) category in the "Kundenlieblinge" (Customer Favorites) study by Focus Money and is thus on the winners' podium alongside other "Kundenlieblinge" (Customer Favorites). The result is thus a kind of popularity certificate for the companies and their brands and is published in the Focus issue.

CapTrader occupies a top ranking in 2017 in the survey conducted by FMH Finanzberatung, published on 27.06.2017 on the page of Wirtschaftswoche under the title "The cheapest online brokers".

Can the popularity of individual brands be measured? Yes, with the help of the Internet. The "Customer Favorites" study examines social media posts on more than 3,000 brands from 119 categories. Statements on price, service, quality and reputation are evaluated. The evaluation is based on data from the web monitoring tool Web Analyzer. This monitors, analyzes and evaluates tens of thousands of online messages and over one million social media sources. For the study, the mentions were assigned to the categories in each case, separated into individual sentences and evaluated (between January and December 2016).

CapTrader received the highest possible score of 100 here and thus the title of "Customer Favorite 2017 - Most Popular Brand" in the "Custodian Banks" category, placing it on the winners' podium alongside other "Customer Favorites" such as BMW, Michael Kors, or Jägermeister. The result is thus a kind of popularity certificate for the companies and their brands and is published in the current Focus issue 23/17.

The award in the category Best Online Broker 2017 and thus the winner of this year's BankingCheck Award goes to CapTrader with 4.7 rating points.
What customers say about the Best Online Broker 2017
"Super broker with top support very helpful for me as a beginner, because I had so many questions especially at the beginning, which were all answered very well. Keep it up!"
Captrader rating from 27 January 2017

In 2017, CapTrader once again achieved a top ranking in the current Handelsblatt comparison of online brokers. The award is based on a study by FMH Finanzberatung, published in the Handelsblatt under the title "Depots für wenig Geld".

In 2017, OnlineBroker-Portal.de once again conducted a reader survey and gave visitors to the web platform the opportunity to rate their online brokers, CFD brokers, forex brokers, certificate issuers and ETF providers. certificate issuers and ETF providers. The portal, based in Frankfurt am Main, conducted the survey from January 17, 2017 to February 2, 2017 and the results are in: Best Futures Broker 2017 - CapTrader.

In the current Handelsblatt comparison of online brokers in cooperation with FMH-Finanzberatung, CapTrader was again certified as having very good conditions in all four test categories. Four different customer types with different financial circumstances and order sizes were placed as sample customers in the test.

Online-Broker-Portal.de wanted to know. Therefore, the visitors of the web platform could rate their online brokers, certificate issuers and ETF providers from 20.01.2016 to 10.02.2016. After completion of the survey, the results are now clear: The online broker customers are most satisfied with CapTrader.

Frankfurt am Main 04.03.2015 Which online brokers are customers most satisfied with?
Online-Broker-Portal.de wanted to know. Therefore, visitors to the web platform were able to rate their online brokers, certificate issuers and ETF providers from February 1 to 28. After conclusion of the inquiry the results are certain: Most contently the customers are with the Futures brokers with CapTrader.

In the 2014 broker test at OnlineBrokerVergleich.org, CapTrader took first place in the "Best costs and fees" category.

In the broker comparison 2014 at Brokervergleich.de CapTrader took the 2nd place.

In the 2013 broker comparison at Bankingcheck.de, CapTrader's securities account received the highest grade: Very Good.

In the 2012 broker comparison at Bankingcheck.de, CapTrader's securities account received the grade: Good.