Quality prevails – as the latest Award of the F.A.Z. Institute. In a large-scale study, the Düsseldorf-based online broker CapTrader as one of the „Best Financial Service Provider in Germany 2021" awarded. In the online broker category, the company particularly impressed with its service, quality, and customer satisfaction.
Modern Analysis Method: Social Listening in Use
The methodology behind this award is state-of-the-art. The F.A.Z. Institute, in cooperation with the Institute for Management and Economic Research (IMWF), analyzed around 700,000 online mentions from millions of sources. Using „social listening," it was analyzed how internet users express themselves about companies on various platforms. The four core criteria were:
- Service: How effectively and friendly is customer assistance provided?
- Quality: How stable and powerful are the products and Platforms?
- Consultation What specific added value is provided (e.g., by Webinars)?
- Customer satisfaction What's the general community feedback?
Customer proximity as a success factor
Christian Korte, Head of Marketing & PR at CapTrader, sees the result as confirmation of intensive customer work: „The award confirms our commitment to being close to our customers and to providing high-quality service." In a market with many competitors, CapTrader stands out by consistently placing the user experience at the center of development.
A complete package for the investor
With over ten years of market experience, CapTrader offers infrastructure that appeals to both beginner and professional traders. Access to 1.2 million Securities an 135 Stock exchanges Worldwide, this is only the technical foundation. The „soft skills" – meaning customer training and expert support – are what help CapTrader achieve an outstanding position according to the F.A.Z. study.
Conclusion
The „Best Financial Service Provider" award from such a renowned institution as the F.A.Z.-Institut is a strong signal of reliability and performance. For investors who value a company that stands out positively in the digital community and demonstrably offers excellent service, CapTrader is the logical choice.