Quality in brokerage is not only evident on the screen, but also on the phone and in the additional services offered. The online broker CapTrader from Düsseldorf was recently able to demonstrate this impressively and is delighted to have received two prestigious Awards: the Added value seal from Focus Money as well as the Service Award of the German Association for Consumer Studies (DtGV).
Best added value in the custody account area
In collaboration with the ServiceValue institute, Focus Money evaluated around 200,000 consumer opinions to determine the „added value" of service providers. What does a company offer the customer over and above its actual product? In the category „Deposit account", CapTrader took the top spot among all providers compared. The „Very high added value for customers" seal is therefore a direct confirmation of the high esteem in which CapTrader is held by users.
Top position in telephone customer service
But that's not all: as part of its Service Awards 2020, the German Association for Consumer Studies (DtGV) examined the performance in the area of Telephone service. After 50 extensive studies and over 1,750 customer service checks, it was clear that CapTrader is one of the elite in the Finance & Insurance segment. In the category „Telephone customer service", the broker was particularly highlighted for its competence and availability.
Personal support as a unique selling point
While many online brokers today rely on anonymous chatbots or outsourced call centers, CapTrader takes a different approach. „For us, performance doesn't just mean a wide range of products and very good Conditions, but also comprehensive customer service," explains Christian Weiß, Managing Director at CapTrader. A special feature is that every customer is assigned a highly qualified customer advisor. This personal approach is the secret behind the high score in the service tests.
Conclusion
Whether technical support or strategic questions about the portfolio - the latest awards prove that CapTrader customers receive first-class support on all channels. For investors looking for a broker with a „human face" and real added value in terms of content, CapTrader is the first choice in the German online broker market. Get in touch with us even today.