A „knighthood" for customer service in Düsseldorf: the online broker CapTrader was developed by the renowned F.A.Z. Institute as one of „Germany's best financial service providers" excellent. In the online broker category, the company even secured the 1st place for the „Excellent Service" category.
Scientific analysis of customer satisfaction
The award is based on a comprehensive analysis conducted from January 1 to December 31, 2019. Around three million customer reviews of 2,000 financial service providers were scrutinized. The study was accompanied by the International School of Management (ISM). The results provide a clear picture of CapTrader's performance in its direct competitive environment.
Social listening: the honest voice of the internet
The methodology used, known as „social listening", makes it possible to create an unadorned picture of opinions. Millions of sources across the entire internet - from forums and review portals to social media channels - are searched for mentions in the categories of service, advice, quality and customer satisfaction. „We are very pleased with this further top rating, especially because it is based on the evaluation of reviews from the Internet, where users are known to be extremely honest," comments Christian Weiß, Managing Director of CapTrader GmbH.
A year full of awards
The award from the F.A.Z. Institute is not an isolated success, but part of an impressive series. In spring 2020 alone, CapTrader:
- The grade „very good" from the Handelsblatt for attractive Conditions.
- The Added value seal from Focus Money magazine.
- The Service Award of the German Association for Consumer Studies (DtGV).
This density of awards underlines the high standard that CapTrader has established across all business areas.
Conclusion
The first place for „Excellent Service" is a promise to customers: At CapTrader, you are not just an account number, but benefit from support that is unparalleled in the industry. Anyone who values sound support and rapid assistance will find CapTrader the ideal partner for their stock market transactions.