You have successfully opened a new securities account with CapTrader. This means you have already completed the first step for successful, worldwide trading in securities.
To make it easier for you to start trading with CapTrader, we have summarized the first important steps and setting options on this page. Since every trader has different wishes and requirements for his own trading, there may be complex questions. If these are not listed here, you are welcome to contact us in the chat, by phone or by e-mail.
So feel free to take advantage of our wide range of content and assistance on this website. For this you are welcome to have a look at our Help Center where you will find answers to a variety of common customer questions.
Nehmen Sie darüber hinaus bitte Contact zu unserem mehrfach ausgezeichneten Kundensupport auf, wenn einmal keine Antwort auf unserer Webseite für Ihre Frage gefunden werden kann.
Sie erreichen unseren Kundenservice börsentäglich von 08:30 - 20:00 Uhr hier auf der Webseite via Live-Chat, klassisch via E-Mail und natürlich telefonisch unter der kostenlosen Hotline 0800-8723370 (international: 00800-08723370).
We are looking forward to your inquiries!
Dial-in to the account management (Client Portal) and trading software
In order to start trading in your new securities account, logging into the account management (Client Portal) and the trading software must work properly.
Please test the access to the account management (Client Portal) by logging in there once.
If you receive error messages during the dial-in process, please try the following by phone Contact CapTrader customer service.
Trading authorizations for securities and countries
You have selected certain securities in the securities account application that you would like to trade with CapTrader in the future.
Please check your trading permissions to make sure you can trade your favorite products right away and extend these permissions to additional products and/or countries if necessary: Instruction trade authorization.
Add credit to securities account
The basis for trading with securities is the first deposit of funds to the new securities account. At CapTrader, you create a deposit note in your account management (Client Portal), receive the corresponding transfer data there and then make a transfer to the CapTrader securities account at your house bank: Instructions deposit.
Testing software and strategies with play money
After you have capitalized your account (prerequisite), you will be given the opportunity to activate an individually adjustable play money account. Use this simulation account (paper trading account) to familiarize yourself with the trading software. Trader Workstation (TWS) and/or become familiar with new types of securities and strategies without risk: Paper Trading Account
Real-time data for your chart
At CapTrader you have the choice: Unless you subscribe to realtime quotes, you will automatically receive delayed quotes free of charge, if the respective trading venue supports this. Real-time market data is usually subject to a fee. Some packages are provided free of charge or come with discounts. More info on real-time quotes: Market data at CapTrader
Exclusive client area: CapTrader Plus
As a CapTrader customer you will receive exclusive benefits, such as advanced training, videos, access to additional platforms and much more. As a customer, take advantage of our free additional offer: CapTrader Plus.
And what else?!
- You will also receive first-class help if you cannot reach us personally. You can find comprehensive answers to your open questions in our Questions and Answers section: FAQ at CapTrader.
- We have created videos for you on many current market events, our trading platforms or investment strategies.
Feel free to use them if you want practical implementations of trading in sound and vision: Media library - Would you rather be there live instead of watching the recording? Then register here for our numerous, daily stock market webinars: Webinars at CapTrader